acf44 Privacy Policy

1. Introduction

acf44 ("we", "us", "the Platform") is committed to protecting the privacy of every user who registers or plays on the acf44 website. This Privacy Policy describes the personal information we collect, the purposes for which we use it, when we may share it with third parties, and the rights you have regarding your own data. acf44 serves players across Bangladesh and takes the security of player data seriously across all its services including cricket betting, live casino, slots, and payment processing via bKash, Nagad, and Rocket.

By creating an acf44 account or using any part of the acf44 platform, you confirm that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described here. If you do not agree with any part of this policy, you should not use the acf44 platform.

2. Our Privacy Principles at a Glance

The six principles below summarise acf44's core approach to data privacy. Full details are in the sections that follow and govern in all cases.

3. Information We Collect

acf44 collects personal information in three main ways: information you provide when registering or using the platform, information generated automatically through your use of the service, and information received from third parties such as payment processors and KYC verification providers.

Information You Provide Directly

• Registration details: full name, date of birth, email address, mobile phone number, and residential address.
• KYC identity documents: National ID card, passport, or driving licence image, and proof of payment method ownership submitted during account verification.
• Account preferences and responsible gaming settings: deposit limits, self-exclusion choices, session time limits, and communication preferences you configure through your account.
• Correspondence with acf44 customer support, including live chat transcripts, email exchanges, and records of disputes or complaints submitted through official channels.

Information Generated Automatically

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information.
• Session and behavioural data: login timestamps, pages visited, games played, betting history, wagering patterns, session duration, and navigation paths on the acf44 platform.
• Cookie and tracking data: preferences stored via cookies, session identifiers, and analytics data collected through first-party tracking tools used to monitor platform performance and improve the player experience.

Information from Third Parties

• Transaction confirmation data from payment providers including bKash, Nagad, Rocket, and Upay, used to verify deposits and process withdrawal requests.
• Identity verification data from KYC service providers engaged by acf44 to fulfil anti-money laundering and age verification obligations.
• Fraud prevention data from third-party fraud detection services used to protect the acf44 platform and its players from fraudulent activity and account takeover attempts.

4. How We Use Your Information

acf44 uses personal data collected from players only for specific, clearly defined purposes. We do not use your data beyond the scope described in this section unless we have your explicit consent or are required to do so by law.

• Account creation and management — to register your account, verify your identity, process logins, and maintain account security across all acf44 services.
• Payment processing — to receive and verify deposits made through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to your verified payment account.
• KYC and regulatory compliance — to verify your age and identity in line with applicable anti-money laundering rules and to meet any reporting requirements placed on acf44 as an operator.
• Responsible gaming — to monitor gaming behaviour, enforce deposit and wagering limits you have set, apply self-exclusion periods, and identify patterns that may indicate a player needs responsible gaming support.
• Customer support and dispute resolution — to respond to your enquiries, resolve technical issues, investigate complaints, and maintain records of disputes as required by our complaint handling procedures.
• Platform security and fraud prevention — to detect, investigate, and prevent fraudulent transactions, bonus abuse, and other prohibited conduct that may harm the acf44 platform or its players.

acf44 may also use aggregated, anonymised data that cannot identify any individual for internal analytics and platform improvement. Anonymised data is not personal data and is not subject to this Privacy Policy.

5. Legal Basis for Processing Your Data

acf44 processes personal data only where a valid legal basis exists. The legal bases acf44 relies upon are as follows:

• Contractual necessity — processing required to deliver the services you requested when opening an acf44 account, including account management, payment processing, and game access.
• Legal obligation — processing required to comply with applicable law, including anti-money laundering rules, age verification requirements, and lawful requests from competent authorities.
• Legitimate interests — processing necessary for acf44's legitimate business interests such as fraud detection, platform security, and responsible gaming monitoring, where those interests are not overridden by your fundamental rights.
• Consent — where you have provided explicit consent for a specific activity, such as receiving promotional communications from acf44. You may withdraw consent at any time by contacting acf44 support.

6. Sharing Your Information

acf44 does not sell, rent, or trade your personal data. We share your information with third parties only in the specific circumstances described below, and we require all recipients to maintain appropriate data protection standards.

Payment Processors

To process deposits and withdrawals, acf44 shares the minimum necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. This sharing is essential for the service to function and is governed by each payment provider's own terms and privacy policy.

KYC and Compliance Providers

acf44 may engage third-party KYC verification providers to assist with identity verification and age confirmation. These providers are contractually restricted to processing your data only for the purpose of completing the verification required by acf44 and may not use your data for their own independent purposes.

Regulatory and Law Enforcement Authorities

acf44 may be required by applicable law, court order, or regulatory authority to disclose certain personal data. In such cases, acf44 will disclose only the minimum information required to comply with the legal obligation and will, where permitted by law, notify the affected player of such a disclosure.

7. Payment Data and Financial Information

acf44 does not store full payment credentials such as bKash PINs, Nagad account passwords, or card numbers on its own servers. Payment transactions are routed through secure, encrypted channels operated by the relevant payment provider. acf44 retains only a transaction reference, the amount, the date, and a masked payment identifier, which are necessary for customer support and dispute resolution purposes.

All financial transaction records held by acf44 are retained for the minimum period required by anti-money laundering regulations. This retention is a legal obligation that cannot be waived at a player's request. Retained financial records are accessible only to authorised acf44 personnel and to regulatory authorities with a lawful basis to request them.

8. Cookies and Tracking Technologies

acf44 uses cookies — small text files placed on your device — and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and collect analytics data that helps improve the acf44 experience for all players in Bangladesh. Three categories of cookies are used by acf44.

Cookie Categories

• Essential cookies — strictly necessary for the platform to function. These include session cookies that keep you logged in, security tokens that prevent cross-site request forgery, and cookies that store your language and display preferences. Essential cookies cannot be disabled without impairing core platform functionality.
• Analytics cookies — used to collect anonymised data about how players interact with acf44, including which pages are visited most often, where errors occur, and session duration. This data is used in aggregate to improve the platform. Analytics cookies can be disabled through your browser settings without affecting platform functionality.
• Preference cookies — used to remember choices you have made on the platform, such as your preferred language and notification settings. These can be cleared at any time through your browser or account settings.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will impair or prevent your ability to log in and use core platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

9. Data Retention

acf44 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as is required by applicable law. Retention periods vary depending on the type of data: account data is kept for the life of the account plus an additional period after closure as required by KYC and anti-money laundering regulations; transaction records are kept for the minimum statutory period applicable under financial law; support correspondence is kept long enough to resolve any outstanding disputes.

When personal data is no longer required and no legal obligation requires its continued retention, acf44 will securely delete or anonymise it so that it can no longer be attributed to you as an individual. Players may request information about the retention period applicable to their specific data by contacting acf44 support.

10. Data Security

acf44 implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and acf44 servers, access controls that restrict internal staff access to personal data on a need-to-know basis, and regular security reviews of the acf44 platform and infrastructure.

While acf44 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your acf44 account credentials confidential. If you believe your account has been compromised, contact acf44 support immediately so appropriate action can be taken to secure your account.

11. Your Data Rights

As an acf44 player, you have the following rights regarding your personal data. To exercise any of these rights, contact acf44 customer support through the official support channel on the acf44 website. acf44 will respond to all valid requests without undue delay.

• Right of access — you may request a copy of the personal data acf44 holds about you, together with information about how that data is being used.
• Right to rectification — if personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure — in certain circumstances you may request that acf44 delete personal data it holds about you. This right is subject to legal retention obligations; acf44 may not be able to erase data it is legally required to keep, such as KYC records and financial transaction records.
• Right to object — you may object to acf44 processing your data on the basis of legitimate interests, or to processing for direct marketing purposes. If you object to marketing communications, acf44 will stop sending them promptly.
• Right to data portability — where processing is carried out by automated means on the basis of consent or a contract, you may request that acf44 provide your personal data in a structured, machine-readable format.

Please note that exercising certain rights — particularly the right to erasure — may affect your ability to continue using the acf44 platform, as some personal data is essential for acf44 to deliver its services and meet regulatory obligations.

12. Protection of Minors

acf44 does not knowingly collect or process personal data from individuals under the age of 21. The acf44 platform is strictly intended for adults aged 21 and above only. If acf44 becomes aware that a registered account belongs to a person under 21, the account will be immediately closed, any funds will be handled in accordance with acf44's Terms and Conditions, and all personal data associated with that account will be deleted unless its retention is required by law. If you believe a minor has registered on acf44, contact acf44 support immediately.

13. Changes to This Privacy Policy

acf44 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, acf44 will notify registered players by email or by posting a prominent notice on the acf44 website before the change takes effect. The date shown at the top of this page reflects when the Privacy Policy was last updated.

Your continued use of the acf44 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with changes made to this policy, you should stop using the acf44 platform and may request account closure by contacting acf44 support.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way acf44 processes your personal data, please contact the acf44 data support team through the official support channel available on the acf44 website. All privacy-related requests will be acknowledged promptly and handled with strict confidentiality.

You may also reach us by email at [email protected]. Please include your registered username and a clear description of your request so that we can assist you as efficiently as possible. acf44 aims to acknowledge all privacy-related correspondence within 24 hours of receipt.